Frequently Asked Questions
Everything you need to know about our luxury cashmere essentials.
What makes Guest In Residence cashmere unique?
We specialize in high-quality, long-fiber cashmere sourced from Inner Mongolia. Our goal is to create 'heirloom' pieces that are designed to last for generations, focusing on durability and a soft hand-feel that improves with age.
How should I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a mild wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as this can cause the garment to lose its shape.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Do you ship internationally?
Yes, Guest In Residence ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
How do I find my correct size?
Detailed size guides are available on each product page. Our fits range from slim to oversized; we recommend checking the specific measurements provided to ensure the desired silhouette.